1. What payment methods do you accept?
We accept a variety of payment options to ensure a smooth shopping experience:
- Credit and debit cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay / Google Pay
- Shop Pay (for installment payments)
2. How do I track my order?
Once your order has shipped, you’ll receive a tracking number via email. You can use this tracking number to check the status of your delivery directly through the carrier’s website.
3. What are your shipping rates and delivery times?
- Standard Shipping: 5-7 business days (free for orders over $50 in the U.S.)
- Express Shipping: 2-3 business days (rates vary based on location)
- International Shipping: Available to select countries (delivery times vary by destination)
Shipping costs will be calculated at checkout based on your location.
4. Can I change or cancel my order after placing it?
We process orders quickly to get them to you fast. If you need to make a change or cancel your order, please contact our customer support team immediately at [email/contact form]. Unfortunately, we cannot guarantee changes or cancellations once your order has been processed.
5. How do I return or exchange an item?
We want you to be happy with your purchase! If for any reason you’re not satisfied, you can return most items within 30 days of receipt for a refund or exchange.
- Items must be unused, with tags attached.
- Sale items may be subject to different return conditions.
For more details, visit our Shipping & Returns page.
6. What if my item is damaged or defective?
We take quality control seriously. If you receive a damaged or defective item, please contact us within 7 days of delivery with your order number and photos of the issue. We will gladly assist you with a replacement or refund.
7. Do you offer gift cards?
Yes! You can purchase gift cards for any occasion. They are available in various denominations and can be used on any product on our website. You can find them in the “Gift Cards” section of our store.
8. How do I know what size to choose?
We’ve provided a detailed Size Guide on each product page to help you choose the perfect fit. If you’re still unsure, feel free to reach out to our customer support team for assistance!
9. Can I use more than one discount code at checkout?
We allow only one discount code per order. If you have multiple codes, choose the one that gives you the best deal!
10. How do I contact customer support?
You can reach us via email at [support@outfit4u.shop] or through our Contact Us page. We typically respond within 24-48 hours.